Grab Hire Terms & Conditions 

Client” means the person, firm or company or other trading organisation to which the services are supplied subject to these conditions.

The Service” means: Removal of Waste and unwanted materials and any subsequent treatment, disposal, or recovery as specified in the full terms and conditions. Processing includes the loading operations associated with above, transport, decontamination and any other handling operation associated with above.

Waste Materials” means unwanted, redundant surplus equipment, residue, packaging or other waste used by a Client or no longer required by a Client or which a Client wishes to dispose.

Hazardous” means Materials that contain hazardous substances as defined by The Waste (England and Wales) Regulations 2011.

The Contract” means the Contract for the provision of the Service by Link2London to the Client.

Waste Transfer Note” means a note under The Waste (England and Wales) Regulations 2011.

Transport Note” means the collection and / or delivery of products and / or services.


These Terms and Conditions and the Contract shall be governed by the laws of England and any dispute shall be subject to the exclusive jurisdiction of the English courts.


All bookings are subject to our terms and conditions Link2London is a fully licensed waste carrier and all our drivers and operators are fully trained and experienced. Link2London staff reserve the right to work safely and will stop work should they feel any conditions may put the public, customer or staff at any risk. If any of our staff spot or suspect Asbestos they are required to leave the site immediately in line with HSE guidelines. Needles and any other hazardous / toxic substances can also result in immediate vacation of a site or premises. We occasionally find that items are too large or heavy to be removed by our team; although this is very rare. Jobs requiring multiple loads are done on a load by load basis and we reserve the right to cease collections at any point and charge for the amount of waste collected. We cannot collect Gas Canisters, Acids, Pool Chemicals and any item classed as Dangerous Goods (i.e. Flammable liquids or gases, corrosive liquids, oxidisers etc.)


Once Link2London staff have arrived at the premises and a price for the rubbish removal is agreed, the customer is required to make payment in full on completion of the collection. Telephone/E-mail estimates cannot be guaranteed until a Link2London staff member has viewed the rubbish on site. If you are a commercial organisation and would prefer to be invoiced, please e-mail to enquire about setting up a business account. Please note, until your application has been approved we will require payment on completion of your collection. The client will pay Link2London the charges for the services as indicated on the Contract or Link2London standard charges in force at the time of collection. All sums due are payable within 7 days of the date of the relevant invoice


We do not charge for cancellations made at least one business day before the start of the scheduled arrival window. To cancel please contact us by phone or e-mail. For collections cancelled less than one business day before the start of the arrival window a £20 fee will be charged (which will be credited against any subsequent collection). This contributes towards the costs we incur with late cancellations.


Parking costs (such as pay and display or meter charges) incurred on your collection will be added to your bill unless you pay for them directly. Where parking is particularly difficult and requires us to park illegally in order to complete the job, your truck team will raise this issue with you before starting work. In such circumstances, any fines incurred will unfortunately have to be added to your bill.